Course Withdrawal Policy

“Withdrawal” means a student withdraw from the programme and his/her Student Contract is terminated and the student is no longer a student of AIC.

1. Withdrawal Due to Non-Delivery of Course
   • The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
     • It does not commence the Course on the Commencement Date;
     • It terminates the Course before the Course Commencement Date;
     • It does not complete the Course by the Course Completion Date;
     • It terminated the Course before the Course Completion Date;
     • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in PEI-Student Contract within any stipulated timeline set by CPE; or
     • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
   • The Student should also be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
   • Specific conditions which may result in withdrawal for cause included but not limited to are non-fulfilment of minimum class-size required and non-availability of planning resources such as classroom and faculty members.
   • Those affected students will also be entitled to immediate withdrawal from the programme upon issuance of written notices by the College.
2. Withdrawal Due to Other Reasons
   • Should a student (includes international students on student’s pass) decide to withdraw from a programme for whatsoever reason, i.e., financial difficulty, health issues, or work commitment, etc. he/she is required to complete and submit the Student Request Form to the College.
   • The College shall, within seven (7) working days upon receiving the student’s notice of withdrawal, assess and reply to student.
3. Rejection of Student’s Pass Renewal for International Students
   • In the event the student’s pass renewal application is rejected by Immigration and Checkpoint Authority (ICA) of Singapore, the student shall be informed in writing within three (3) working days providing information and details of the alternative arrangements (e.g., appeal / re-apply) to allow the student to make timely and appropriate decision.
   • Those affected students will also be entitled to immediate withdrawal from the programme upon issuance of written notices by the College.
4. Cooling Off Period
   • All students (includes international students on student’s pass) are given a cooling-off period of seven (7) working days after signing the Standard PEI-Student Contract regardless of whether the programme commencement date has passed.
   • During this period, should a student decide to withdraw from the programme, he/she will need to submit the Notice of Cancellation or write in to inform withdrawal (refer to schedule 3.2 of Standard PEI-Student Contract) to the College to confirm the withdrawal.
5. Conditions for Granting Withdrawal
   • All outstanding fees must be settled prior to request for withdrawal; and
   • Student to fill in Student Request Form or written notification, including submission of any supporting documents and adhering to the process as stated in the Withdrawal Policy and Procedure.

Course Withdrawal Procedure

1. Cooling Off Period
   • For new students, a “Cooling-Off Period” of seven (7) working days will be given upon the signing of the Student Contract. A student is able to withdraw from the programme with a submission of a written notice within these seven (7) working days, notwithstanding if the course commencement date has passed. The student will be entitled to the highest refund amount stipulated in the Standard Student Contract.
2. Withdrawal Due to Other Reasons
   • Upon receiving student’s request for withdrawal, the College will process the request and refund (if applicable) to the student within seven (7) working days after receiving the confirmation notice of withdrawal, according to the Refund Policy applicable to the course.
   • For students under 18 years of age, the College will seek parent / legal guardian approval prior to processing the request for withdrawal.
   • Registrar’s Office will counsel the student and/or parents / legal guardian if the student is under 18 years old.
   • If the student decides to withdraw, the College shall refund fees in accordance with the Refund Policy as set out in the Standard Student Contract.
   • Registrar’s Office will issue a formal letter to the student and/or student’s parent / legal guardian to effect the withdrawal and the refund procedure will be effected if applicable.
   • In the event of dispute over the refund amount, the College shall activate the Dispute Resolution Policy.
   • Registrar’s Office will inform ICA for the cancellation of Student’s Pass for International Students (where applicable).
   • The College will process the withdrawal request within four (4) weeks.
   • Registrar’s Office will update the list of withdrawals within 3 working days.