Refund Policy

  1. Establish a refund policy and procedure which are communicated to all students, including prospective ones.
    • All students are briefed on the Refund Policy and Procedure at the point of enrolment and during Student Induction Programme (SIP).
    • Full details of the policy and procedure are also available to all students, including prospective ones on AIC’s website, Standard PEI-Student Contract and Student Handbook.
    • The refund policy and procedure are considered essential and critical student information. Any changes made must be updated within three (3) working days from the date of implementation
    • The College shall ensure a fair and reasonable refund policy is detailed for any payments made.
    • Time taken to process all refund requests will be done within 7 working days.
    • The College adopts the Refund Policy as per the Standard Student Contract as set out by CPE. This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas: –
      • Refund for Withdrawal Due to Non-Delivery of Course
      • Refund for Withdrawal Due to Other Reasons
      • Cooling Off Period

Refund for Withdrawal Due to Non-Delivery of Course

  • The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
    • It does not commence the Course on the Course Commencement Date;
    • It terminates the Course before the Course Commencement Date;
    • It does not complete the Course by the Course Completion Date;
    • It terminates the Course before the Course Completion Date;
    • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
    • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
  • The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons

  • If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

Cooling off Period

  • The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
  • The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Table: –

% of [the amount of fees paid under Schedules B and C If Student’s Written Notice of Withdrawal is Received:
[80%] More than [30] days before the Course Commencement Date
[0%] Before, but not more than [30] days before the Course Commencement Date
[0%] After, but not more than [l] days after the Course Commencement Date
[0%] More than [l] days after the Course Commencement Date
  • The College adopts additional Refund Policy that will also act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:
    • Rejection of Student’s Pass Renewal for International Students
      • For withdrawals due to rejection of student’s pass renewal by Immigration and Checkpoint Authority, course fees and other miscellaneous fees paid will not be refundable.
      • If refund is applicable, the college shall within seven (7) days inform and disburse the refund to the student.
    • Termination of Programme
      • For any student terminated by the college due to breach of codes of conduct or rules and regulations of the college, all course fees and miscellaneous fees paid will not be refunded.
    • Other (i.e., Inadvertent Overcharge)
      • For refund of fees other than those stated above (i.e., inadvertent overcharge), the College shall within seven (7) days, process, revert and refund to students any amount due.
    • Should a course be cancelled due to, but not limited to the conditions below, the College will decide on the status of the fees paid with the students’ interest in mind. Conditions where a course may be cancelled:
      • The Faculty is suddenly hospitalized and a substitute Faculty cannot be found.
      • Non-availability of planning resources such as classroom
      • Events of force majeure (earthquakes, explosions and others), war, endemic or epidemic or pandemic occurrences and others.
    • Non-Refundable Fees: –
      • Application Fee
      • External Examination Fees (if applicable)
      • Relevant bank charges paid by AIC
      • Fees charged for administrative services (e.g., late payment charges, re-print of transcripts)
      • Consumed miscellaneous fees (refer to Schedule C of the Student Contract)
  1. Communicate to students on the computation of the refund amount.
    • Computation of the refund amount is to be communicated to the students.

Refund Procedure

  1. Establish a refund policy and procedure which are communicated to all students, including prospective ones.
    • Students who would like a refund will have to submit the Student Request Form / written notification clearly indicating the reasons for refund to Registrar’s Office for processing along with any supporting documentation (if applicable).
    • Registrar’s Office is to acknowledge the receipt of the student’s request for refund.
    • Registrar Office is to work out the refund amount (if any) based on the Refund Policy stated in the Student Contract.
    • Upon establishing of the refund amount (if any), the Registrar Office is to seek approval of a member of the College EXCO Team before the refund amount can be issued.
    • All refund amounts will strictly adhere to the refund policy as stated in the Student Contract unless otherwise decided by the College’s EXCO Team.
    • Upon the approval by the EXCO Team, the Registrar Office is to pass the Student Request Form to the College Admin to process the refund in SMS / NetSuite.
    • HQ Finance will issue refund for student collection.
    • College Admin will print Refund Slip for student’s acknowledgement
    • Registrar’s Office to inform students to collect refund.
    • For those refund cases under category of Withdrawal due to other reasons and rejection of Student’s Pass Renewal, Student Support will inform the student about the refund outcome within 3 working days from date of notice.
    • All refund will be processed and disbursed within 7 days from receipt of withdrawal.
  2. Communicate to students on the computation of the refund amount.
    • The refund slip will be used as the communication of the computation of the refund amount.

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